Operating Model & Performance
Transformation

Redesign How the Organization Runs

Strategy fails in the gap between the plan and the way the organization actually works: how it is structured, who decides what, how performance is measured, and how change is carried through. LightPoint Advisors’ Operating Model & Performance Transformation solutions close that gap. We assess how your organization is structured, governed and run, design the target operating model, and put the performance systems and change disciplines in place that turn strategy into execution. Culture assessment, change management and conflict resolution remain part of the work, because an operating model only holds when the people in it can carry it.

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Core Offerings

Organizational Culture Assessments and Development

Evaluates the existing cultural norms, values, and leadership behaviors practices within an organization and how these factors impact employee and customer experience that ultimately impacts organizational performance.
The outcomes of this assessment lead to the development and implementation of initiatives designed to foster improvement employee engagement (productivity, morale, experience) and greater alignment with the strategic goals of the organization.

Operating Model Design

Designs how the organization is structured, governed and resourced to deliver its strategy.
We map the current operating model against the strategy, define the target structure, roles, decision rights and interfaces, and sequence the transition so the business keeps running while it changes.
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Governance & Decision Rights

Clarifies who decides what, at which cadence, with which information.
Tiered governance, escalation paths and decision rights that remove bottlenecks and duplicated authority, so decisions are made once, at the right level, and stick.
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Performance Management Systems

Connects enterprise value drivers to functional KPIs and team metrics.
A KPI tree, review cadence and scorecards that make performance visible from the boardroom to the front line, with the operating rhythm to act on what the numbers show.
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Change Management

Navigates and implements organizational transformations with an analysis of existing processes, structures, and organizational culture to understand the strategic objectives driving the change initiative.
Based on this assessment, a tailored change management plan is developed, outlining specific strategies, communication plans, and interventions to address potential resistance and ensure a smooth transition. LightPoint plays a crucial role in engaging and aligning leadership, providing training programs for employees, and facilitating open communication channels throughout the change process. Through our collaborative and adaptive approach, we help our clients build organizational resilience and agility, ultimately enabling them to thrive in a dynamic business environment.
AI Adoption & Transformation

Conflict Resolution and Mediation

Enhances the ability of organizational leaders to address complex interpersonal conflicts within the organization.
This service helps leaders facilitate dialogue and guide parties toward mutually agreeable solutions, fostering a more harmonious work environment. By enhancing how your leaders resolve organizational conflicts at the employee, peer, and consumer levels, your leaders will experience improved communication and collaboration among team members, supporting overall organizational health.

IDCAM® Strategy Mobilization

IDCAM® is LightPoint Advisors’ proprietary framework for moving a strategy from ideation through conception, planning and alignment into execution, with owners, milestones and measures at every level of the organization.

Explore Our Leadership Programs

Execution needs leaders who can carry it. The LightPoint Leadership Pipeline & Succession Planning Program develops talent across three progressive levels: EMERGE, ASCEND and TRANSCEND.

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EMERGESM

For rising talents and high-potential individuals preparing for future leadership roles

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ASCENDSM

For existing leaders developing advanced leadership capabilities to take on greater responsibilities.

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TRANSCENDSM

For existing leaders developing advanced leadership capabilities to take on greater responsibilities.